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Privacy Policy

Your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information through this website and in our clinic, in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

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1. Information We Collect

When you visit our website or use our services, we may collect the following types of information:

  • Personal information: Your name, email, phone number, and other details you provide when filling out contact or booking forms.

  • Health information: If you become a patient, your health history, symptoms, lab results, and treatment notes are collected securely during appointments.

  • Technical information: Our website may automatically collect your IP address, browser type, and usage data via cookies or analytics tools. This helps us improve your experience online.

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2. How Your Information Is Used

We may use your information to:

  • Book and manage appointments

  • Communicate with you about services, scheduling, or follow-ups

  • Deliver safe, personalized, and evidence-informed care

  • Respond to questions or inquiries submitted through the website

  • Maintain accurate health records (for patients)

  • Improve our website’s performance and user experience

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3. Consent

By using this website and voluntarily submitting information, you consent to the collection and use of your personal data as described here. If you become a patient, you will also be asked to provide written consent for collecting and storing personal health information.

You may withdraw consent at any time, subject to legal and professional obligations.

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4. Storage and Security

We are committed to protecting your information. Health records are stored using encrypted, password-protected systems that comply with healthcare privacy standards. Website forms are processed through secure platforms.

Only authorized individuals have access to your data, and we take reasonable steps to prevent loss, theft, or unauthorized access.

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5. Third-Party Services

We may use third-party platforms (e.g., JaneApp or other booking/payment services) to manage appointments or process payments. These platforms are independently responsible for maintaining their own privacy and security policies.

Please review their privacy terms if you submit information through those systems.

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6. Cookies and Website Analytics

This website may use cookies or similar technologies to track usage patterns and improve functionality. Cookies do not identify you personally. You can modify your browser settings to decline or delete cookies at any time.

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7. Your Rights

You have the right to:

  • Request access to your personal health information

  • Ask for corrections to your health record

  • Inquire how your data is collected, used, or shared

  • Withdraw consent for future use of your data, where applicable

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8. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be available on this page, with the date of the last revision listed at the top.

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